Complaints & Compliments


Whilst we always aim to get things right first time, we know that on occasion we may not. If we make a mistake, we will be open and honest about it as soon as possible. We will tell you about our mistake, explain why we think the mistake was made, and tell you how we will do our best to ensure it doesn’t happen again.

Care Afloat is positive about receiving complaints, and views them as an opportunity for us to get things right. We are committed to learning and continuous improvement. We use information about mistakes and complaint information constructively to reflect, learn, monitor and improve our performance.


Care Afloat welcomes compliments and suggestions and recognise their importance in celebrating and recognising the success of our service and opportunities for improvement. We will engage with a wide range of stakeholders in addition to the children & young people, to support service development and improvement. We will share feedback with our staff.

Please use our ‘Contact Us’ page to leave any compliments, suggestions or comments you wish to make.

If you wish to make a complaint please use the form below or alternatively you can contact us via email or telephone. Someone will respond as soon as possible

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